If a package is refused upon delivery and returned to our facility, due to wrong or insufficient mailing address or the package was deemed "Unclaimed" by the postal company, no refund will be granted. Customers can request for re-delivery to a new and correct address. Delivery and postage charges will be payable by customers. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. All items purchased at our store are being dispatched/shipped in accordance with a carrier's delivery/postal service contract. This means that the risk of loss and the title to such items will be passed to the purchaser upon our delivery to a carrier or postal service.